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1 Access my account : you can check your DCOM account, register or change beneficiary’s information, Upload your ID.

2 Estimator Fee and FX rate : estimate the Amount to be received with the current exchange rate. (The "Exchange Rate" and the "Amount to be Received" displayed on the screen when the transaction is accepted may differ from the actual rate applied and/or amount received).

3 Contact DCOM-free dial : feel free to contact us for inquiries related to DCOM’s service.

4 Place an order SEND MONEY : Please make A request for money transfer (not required for customer using auto-transfer service).

5 Please access to Menu to

• Check exchange rate board
• Read manuals
• Know Conditions and terms
• Upload ID proofs
• Setting: customer can change displayed language / default displayed currency; allow remember login credentials, enable auto logon
• Send feedback to DCOM
• Contact to DCOM’s Facebook
• Logout

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Hướng dẫn thao tác

1 Select Country

2 Select a payment type

3 Select currency

4 Choose between amount to be sent or amount to be receive

5 Enter the amount

6 Select fee estimate type (include fee or not include fee)

7 Press Next

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1 Call directly to DCOM Customer center

2 Customer can also contact to DCOM by Skype (Please install Skype application to your device before contact us)

3 For inquiries, customer can send message to DCOM's Facebook (Notice: our pages can not receive a call)

4 Customer can also contact to DCOM by Viber (Please install Viber application to your device before contact us)

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Please make A request for money transfer (not required for customer using auto-transfer service)

1 Select Receiver.

2 Check receiver's information before press Send money Button.

3 Select I accept terms above.

4 Press Next.

5 Enter Amount to be sent.

6 Customer can decide the amount include fee or not.

7 Please select Fund loaded account . Example : If customer send money from Japan post bank to DCOM account, please select JP BANK#4.

8 Please enter promotion code (if any). Please access www.sendmoney.co.jp for more Promotion information.

9 Customer can send message to receiver. Do not type accented letters on The alphabet and message do not exceed 80 characters.

10 Customer can send message to DCOM. Do not type accented letters on The alphabet and message do not exceed 80 characters.

11 Press Next.

12 Customer can also cancel the order The "Exchange Rate" and the "Amount to be Received" displayed on the screen when the transaction is accepted may differ from the actual rate applied and/or amount received).

For more information, please press Menu.

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After registering DCOM account, please Log in and upload ID proofs. DCOM shall verify the residential address of the Customer, by sending a simple registered mail of Japan Post Office to the address specified in the Official Documents.

If you renew ID, please upload new ID

1 Choose from device (Image’s file does not exceed 3MB, Clear and include adequate information).

2 Customer can take a photo by camera (Image has to be clear and include adequate information)

To Place Make a remittance Order, Customer is required to register New Receiver’s information in advance.

1 Select Country

2 Received Currency can be VND, USD and JPY. For further information, please contact to DCOM.

3 Destination Country: Vietnam The transfer amount can be credited to the receiver’s bank account or The transfer amount can be paid out by cash at bank’s counter

• Account Deposit
• • Please select Bank
  • Depend on Receiver’s Banks account, customer shall choose Account Deposit/ Account Deposit (speedy via ATM Card)/ Account Deposit (Speedy)
    • Account Deposit (Speedy)/ Account Deposit: Please enter Account Number
    • Account Deposit (speedy via ATM Card): Please enter The printed number series in ATM card
  • Press Check Button
• Cash pickup
• • Please select Bank
  • Depend on Receiver’s Bank, customer choose Cash Pickup or Cash pickup (Speedy)
  • Please enter receiver’s ID information in order: ID number, Issued date, Issued Place
  • Please select the appropriate Bank’s Branch to receive money

1 Press I accept terms above

2 Press Next

3 Enter Amount to be sent (Notice: Amount to be sent does not exceed the DCOM account Balance)

4 Enter DCOM account number

5 Press Check

6 If DCOM account number is accurate, System will automatic-enter beneficiary’s name

7 Enter other DCOM account number if customer want to change beneficiary and press Next

8 Press Next

9Please check information before finish

10 Press Back if customer want to change information

Customer can check the transaction’s status. For inquiries, don’t reluctant to contact DCOM

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1 Install Google Authenticator on Google Play Apple Store Windows / Mac OS Addon Google Chrome Addon Mozilla Firefox

2 Open Google Authenticator application and press Scan a barcode

3 Scan a barcode

4 Customer will receiver OTP code (Include 6 digits and available within 30 sec)

For any inquiries, please contact DCOM