Contact DCOM Money Express

Our goal is to maintain our quality of service and keep customers in touch always! If you do have any comments, inquiries, complaints or claims about our service, please do not hesitate to contact us.

When complaint or have claims about our service, please ensure to have your Membership ID number and your transaction Reference number in your hand. There are a number of ways to contact us or find answers to questions. Please select the option below to best meet your needs.

1. Inquiries for using of the service
2. Inquiries for your transaction
3. Become an Agent
4. To Complaint and Report a problem of our service
5. Send us your inquiries by completing the form below

1. Inquiries for using of the service
Before calling us, you may find out howto use our service as the following links:

How to Register for DCOM Account

How to Send money to overseas

How to Receive money from overseas

Visit our frequently asked questions (FAQs)


To contact us by phone, please call:
  • Mobile (Softbank): 080-4435-8484 | 080-4428-8585 (Vietnamese - 09:30 to 21:00)
  • Mobile (Softbank): 080-3753-8686 (Japanese/English/Indonesian - 09:30 to 21:00)
  • Tel: 03-6661-2477 (09:00 to 18:00, Mon-Fri/ 10:30 to 15:00, Sunday)
2. Inquiries for your transaction
For your convenience you can use our website to track your money transfer online.

Please access to Money Transfer Tracking

3. Become an Agent
For individual, if you are interested to offer our service to your friends, please check our Affiliate program here.
For corporate, please contact person in charge as below:
4. To Complaint and Report a problem of our service
It's important to note that the information from you helps us improving our services and experiences that benefit you. Before contact us, please ensure to have your Membership ID number and your transaction Reference number in your hand.

Personal Data Protection issues:

  • Compliance Officer
  • TEL: 03-6661-2477 | FAX: 03-6661-9181 (09:00 to 18:00, Mon-Fri/ 10:30 to 15:00, Sunday)
  • E-mail: cs@sendmoney.co.jp

Complaint processing procedures and Dispute Resolution procedures:

  • Tokyo Bar Association - Dispute Resolution Center
  • TEL: 03-3581-0031 (09:30-15:00)
  • 6F Bengoshi Kaikan, 1-1-3 Kasumigaseki, Chiyoda-ku, Tokyo

  • Tokyo Daiichi Bar Association - Arbitration Center
  • TEL: 03-3595-8588 (10:00-16:00)
  • 11F Bengoshi Kaikan, 1-1-3 Kasumigaseki, Chiyoda-ku, Tokyo

  • Tokyo Daini Bar Association - Arbitration Center
  • TEL: 03-3581-2249 (09:30-17:00)
  • 9F Bengoshi Kaikan, 1-1-3 Kasumigaseki, Chiyoda-ku, Tokyo

Or you may contact Finance Services Agency of Japan - TEL: 03-5251-6811

5. Send us your inquiries by completing the form below

Please provide us clear information as much as possible.

 

CUSTOMER'S SUPPORT CENTER

Mobile (Softbank)
Tel
03-6661-2477
Fax
03-6661-9181
E-mail address
cs@SendMoney.co.jp
*Business hours:
09:00~18:00 (Monday- Friday)
10:30~15:00 (Sunday & Holidays)
---Useful Links---
Du hoc Nhat Ban
在日ベトナム大使館
ホーチミン市の貿易・投資促進センター
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So tay Tu nghiep sinh
Thong tin lao dong tai Nhat ban


Copyright © 2011-2017 D. Communications, Inc. All Rights Reserved. Money Transmitter Registration No: 00001 Approved by Hokuriku Finance Bureau, Japan.